Help

From the vendor named on the product: an independent Nigerian business selling on Purzle. Each vendor sets their prices and sends their own orders. Purzle runs the marketplace, takes your payment and helps if something goes wrong.

Yes. One checkout can include up to 4 vendors. Each vendor's items become a separate order with its own delivery.

No, you can check out as a guest and follow your order from the link we email you. With an account you can see all your orders in one place, save addresses and measurements, and write reviews.

The marketplace (www.purzle.com) brings many vendors together. Many vendors also have their own shop on Purzle (shop.purzle.com/their-name), with their own look and sometimes their own payment and return options. Your Purzle account works in both.

On the marketplace you pay online at checkout through Paystack or Monnify: by card, bank transfer or USSD. In a vendor's own shop you may also be able to pay the vendor directly, by bank transfer, cash on delivery or at pickup, if the vendor offers it.

Card and bank details go straight to our payment partners and never reach Purzle. We only receive the payment's reference and whether it succeeded.

Payments sometimes take a few minutes to confirm. If you paid twice, or paid after your checkout had expired, we refund the extra payment. If you're unsure, contact us with your payment reference.

Each vendor sends their own orders, using the delivery option you picked at checkout, or lets you collect from their pickup point. We email you when your order is on its way, with tracking details if the vendor gives them.

Check the delivery estimate on your order, then contact the vendor or us. Report a problem within 14 days of it being sent, before it counts as delivered, so we can help.

On the marketplace, today:

• You can cancel an order until the vendor sends it.
• You can cancel a booked service up to 24 hours before it starts.
• You can ask for a return within 7 days of delivery.
• Change-of-mind returns are accepted; you pay to send them back.
• The vendor pays to send back faulty or wrong items.
• Made-to-order items can only be returned if they're faulty or wrong.
• If a whole order comes back faulty or wrong, the delivery fee is refunded too.
• The vendor has 3 days to answer a return request; after that, Purzle support decides.
• A sent order counts as delivered after 14 days unless you report a problem.

A vendor's own shop can set different rules for some of these; the shop shows them.

From your order: use Cancel before the vendor sends it, or Ask for a return after delivery, with photos if something is wrong. The vendor answers first; if they don't, or you disagree, Purzle support decides.

Online payments are refunded by Purzle through the payment partner; payments you made to a vendor directly are refunded by the vendor. We email you when your refund is sent. Card refunds can take a few working days to show.

Usually only if it's faulty or not what you asked for, because it was made for you. Check your measurements carefully before ordering.

For services with appointments, you choose a day or a time at checkout from the vendor's free times. The time is held while you pay and confirmed when payment succeeds. We email you a reminder before it.

Enter your email and we send you a 6-digit code, or sign in with Google. Signing in for the first time creates your account. You stay signed in on that device for up to 30 days.

Write to support@purzle.com or use the contact page with your name and the old email address. Once we've checked it's you, we can move your account to a new email.