Purzle

Terms of service

Last updated 14 October 2026

About these terms

These terms apply when you shop on Purzle: the marketplace at www.purzle.com and the vendors' shops at shop.purzle.com. They are an agreement between you and Purzle Limited, a company registered in Nigeria. Vendors who sell on Purzle agree to the separate vendor agreement.

By creating an account, placing an order or otherwise using Purzle, you agree to these terms and to our privacy policy. If you don't agree, please don't use Purzle.

Who can use Purzle

  • You must be at least 18, or shop with a parent or guardian's consent.
  • You must give accurate details (your name, email, phone and delivery address) and keep them up to date.

Your account

  • You sign in with a code we email you, or with Google. There is no password to remember.
  • Keep access to your email account secure: anyone who can read your email can sign in to Purzle as you.
  • You can sign out of every device at once by contacting support if you think someone else has access.
  • We may suspend or close an account that breaks these terms, is used for fraud, or harms other shoppers or vendors.

How Purzle works

Purzle is a marketplace. The products and services you buy are sold by independent vendors, who set their prices, describe their products, and deliver your orders. Purzle runs the platform, takes payments on the marketplace, and steps in when an order goes wrong.

Each vendor is responsible for what they sell being as described, safe and legal. Purzle can review, hide or remove any listing that breaks our rules.

Orders and payment

  • A checkout can include products from up to 4 vendors. Each vendor's part becomes its own order with its own delivery.
  • On the marketplace you pay online at checkout through our payment partners (Paystack or Monnify), by card, bank transfer or USSD. We never see or store your full card details.
  • In a vendor's shop you pay however the vendor allows: online, or offline by bank transfer to the vendor, cash on delivery or payment at pickup. Offline payments go straight to the vendor, who confirms them.
  • An unpaid checkout expires after a short time and the items are released.
  • Prices are in naira and include what is shown at checkout: the items, delivery and any service fee.
  • A vendor may cancel an order they can't fulfil (for example if an item is out of stock or mispriced). If you paid, you get a full refund.

Made-to-order items and bookings

  • Some products ask you for details when you order, such as body measurements or a colour. Check them carefully: the vendor makes the item to what you give.
  • Some services let you book a day or time. Your booking is held while you pay and confirmed when payment succeeds.

Delivery

  • Each vendor delivers their own orders with the delivery option you choose at checkout, or lets you collect from their pickup location.
  • Delivery times are the vendor's estimates.
  • We email you when your order is sent. If you don't report a problem, a sent order counts as delivered after 14 days.

Cancellations, returns and refunds

On the marketplace, these are the rules today:

  • You can cancel an order until the vendor sends it.
  • You can cancel a booked service up to 24 hours before it starts.
  • You can ask for a return within 7 days of delivery.
  • Change-of-mind returns are accepted; you pay to send them back.
  • The vendor pays to send back faulty or wrong items.
  • Made-to-order items can only be returned if they're faulty or wrong.
  • If a whole order comes back faulty or wrong, the delivery fee is refunded too.
  • The vendor has 3 days to answer a return request; after that, Purzle support decides.
  • A sent order counts as delivered after 14 days unless you report a problem.

When you ask for a return, add photos if something is wrong. The vendor answers first. If they don't answer in time, or you disagree with their answer, Purzle support decides, and that decision is final.

Refunds of online payments are made by Purzle through the payment partner. Refunds of offline payments are made by the vendor. We email you when your refund is sent. Card refunds can take a few working days to reach you.

A vendor's own shop may have different rules for some of these. Where it does, the shop shows them.

Nothing in these terms affects your rights under Nigerian consumer protection law.

Bills and airtime

Airtime, data and bill payments are delivered by our providers as soon as you pay. Check the phone, meter or account number before paying: we can't reverse a purchase sent to the number you gave. If a purchase fails, we refund it.

Reviews and what you post

  • You can review what you bought. Reviews must be honest, about the product or service, and free of abuse, personal details and advertising.
  • You keep ownership of what you post, and you allow Purzle to show it on Purzle and in our marketing.
  • We may remove reviews and other content that break these terms.

Things you must not do

  • Break the law, or buy or sell anything illegal or counterfeit.
  • Pay with someone else's card or account without permission, or try to cheat a vendor or Purzle.
  • Harass vendors, shoppers or our staff.
  • Copy Purzle's content for commercial use, scrape the site, or try to break or overload it.

Purzle's content

The Purzle name, logo and site belong to Purzle Limited. Product photos and descriptions belong to the vendors who posted them. You may share links to Purzle and use it for your own shopping, but not copy it for commercial use. To report content that infringes your rights, email legal@purzle.com with what it is and where it appears.

Our responsibility to you

We work to keep Purzle available and accurate, but we provide it as it is, and we can't promise it will always be free of errors or interruptions. Vendors are responsible for their products and how they deliver them. We help resolve problems with orders, and we refund you where these terms say so.

As far as the law allows, Purzle is not liable for indirect or consequential losses, and our total liability to you for any claim is limited to what you paid for the order concerned. We are not responsible for delays or failures caused by events outside our control.

Changes to these terms

We may change these terms. We show the date of the last change at the top of this page, and we tell you by email or on the site before a significant change takes effect. If you keep using Purzle after a change, the new terms apply.

Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria, and Nigerian courts decide any dispute. Please contact us first at legal@purzle.com: most problems can be settled by talking.

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